Frequently Asked Questions
How do I place an order?
Simply browse the products available on Nayraa, select the product you wish to purchase, choose the required options such as size or variant where applicable, and add it to your cart. Proceed to checkout, enter your delivery details, select an available payment method, and confirm your order.
Can I pay using Cash on Delivery?
Cash on Delivery may be available for eligible products and serviceable delivery locations. Availability will be shown during checkout.
How can I track my order?
Once your order is shipped, tracking details may be provided through the registered contact information or your account, where available.
How long will delivery take?
Delivery time depends on your location, product availability, seller location, and courier service. The estimated delivery timeline may be shown during checkout or communicated after your order is placed.
Can I cancel my order?
You may be able to cancel your order before it is processed or dispatched. Once an order has been shipped, cancellation may not be possible and the return policy may apply.
What is the return period?
Eligible products can generally be requested for return within 7 days of delivery, subject to the product’s return eligibility and the applicable terms.
How do I return a product?
Contact Nayraa customer support with your order number and the reason for your return request. Our team will guide you through the applicable return process.
What should I do if I receive a damaged or wrong product?
Please contact our support team as soon as possible after delivery. You may be asked to provide photographs or videos of the product and packaging for verification.
When will I receive my refund?
After the returned product is received and the return is approved, the refund will be initiated. The time required for the amount to reflect in your account may depend on your payment provider or bank.
Can I change my delivery address after placing an order?
Address changes may be possible only before the order is processed or shipped. Please contact support as soon as possible if you need to make a change.
Do I need an account to place an order?
Depending on the available checkout options, you may be able to place an order as a guest or by creating an account.
How can I contact Nayraa?
You can contact us through the Contact Us page or the official support details available on the Nayraa website.
Can I sell products on Nayraa?
Yes. Nayraa provides vendor-related options for sellers interested in joining the platform. Please visit the Vendor Registration section for more information.
What should I do if my order is delayed?
Delivery delays can sometimes occur due to courier, weather, operational, or other unforeseen reasons. Please check the available tracking information or contact customer support for assistance.