Delivery Policy
At Nayraa, we work to ensure that your orders reach you safely and conveniently.
Order Processing
Once your order is successfully placed, it will be processed and prepared for dispatch. Processing time may vary depending on the product, seller, availability, location, and order volume.
You may receive order updates through the contact details provided during checkout.
Delivery Locations
Nayraa aims to deliver products to serviceable locations across India. Delivery availability depends on the delivery address and the serviceability of our logistics partners.
If a location is not serviceable, we may not be able to accept or complete the order.
Estimated Delivery Time
The estimated delivery time may vary depending on:
Delivery location
Product availability
Seller location
Courier or logistics partner
Weather conditions
Public holidays
Other operational circumstances
The estimated delivery date shown during checkout or communicated after placing the order is an estimate and may change due to circumstances beyond our control.
Shipping Charges
Any applicable delivery or shipping charges will be displayed during the checkout process before you complete your order.
Shipping charges, if applicable, may vary depending on the product, seller, order value, delivery location, promotional offers, or other applicable conditions.
Cash on Delivery
Cash on Delivery may be available for selected products and serviceable locations.
Availability of Cash on Delivery depends on factors such as the delivery address, product, seller, order value, and operational policies.
Order Tracking
Where tracking is available, customers may receive tracking information after the order has been dispatched.
Please note that tracking updates may take some time to appear after shipment.
Delivery Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances such as:
Courier delays
Weather conditions
Natural events
Government restrictions
High order volumes
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control
We appreciate your patience in such situations.
Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and contact information.
If an order cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the package, or inability to contact the customer, the order may be returned to the seller or cancelled according to the applicable policy.
For delivery-related assistance, please contact Nayraa customer support with your order details.