Refunds & Returns Policy

At Nayraa, we want you to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, you may be eligible for a return or refund subject to the conditions mentioned below.

7 Days Easy Return

Eligible products can generally be requested for return within 7 days of delivery, subject to product category, seller policy, product condition, and other applicable terms.

To initiate a return, please contact our customer support team with your order details and the reason for the return.

Eligibility for Return

To be eligible for a return, the product should generally:

• Be unused, unworn, and unwashed

• Be returned in its original condition

• Have all original tags, labels, packaging, accessories, and freebies, if applicable

• Not be damaged due to misuse or improper handling after delivery

Some products may not be eligible for return due to hygiene, personal use, customization, perishability, or other product-specific reasons. The return eligibility displayed on the product page or communicated during purchase will apply.

Damaged, Defective or Wrong Product

If you receive:

• A damaged product

• A defective product

• A wrong product

• A product with missing items

Please contact us as soon as possible after delivery. You may be asked to provide photographs or videos of the product and packaging to help us verify the issue.

Return Process

Once your return request is approved:

1. Our team will review your request.

2. A pickup may be arranged where pickup service is available.

3. In some cases, you may be asked to ship the product back according to the instructions provided by our support team.

4. The returned product may be inspected after it is received.

5. Once the return is approved, the refund process will be initiated.

Refunds

After successful verification and approval of the returned product, the refund will be processed through the applicable payment method or another suitable method as determined by Nayraa.

The time required for the refund to reflect in your account may vary depending on your bank, payment provider, or original payment method.

For Cash on Delivery orders, you may be asked to provide valid bank account or other payment details for processing the refund.

Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, cancellation may not be possible and the applicable return process will apply instead.

Nayraa reserves the right to cancel orders in situations including, but not limited to:

• Incorrect pricing

• Product unavailability

• Suspected fraudulent activity

• Incorrect or incomplete customer information

• Technical or operational errors

Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact our customer support team with your order number and registered contact details.

Nayraa will make reasonable efforts to resolve your concerns as quickly as possible.